Contact Us
We're here to help.
If you have any questions about your order, payment, shipping, tracking information, products, or anything else, please don't hesitate to get in touch. Our team will do their best to respond as quickly as possible.
Before Contacting Us
You may find the answer you're looking for in one of the following pages:
Frequently Asked Questions (FAQs)
Shipping & Payment Information
These pages contain answers to many of the most common customer enquiries and may help you find information more quickly.
Customer Support
For all enquiries relating to orders, payments, shipping, tracking, products, or general assistance, please contact us at:
info@ozcheapsmoke.com
or
WhatsApp: +61 451 489 495
To help us assist you faster, please include your order number if your enquiry relates to an existing order. In addition, please include as much information as possible when contacting us, including your order number if your enquiry relates to an existing order.
Common enquiries include order status updates, payment confirmations, shipping and tracking information, product availability, and general questions about our store.
Response Times
We aim to respond to all enquiries as soon as possible. Response times may vary during busy periods, weekends, and public holidays.
If you have recently made a payment, please allow sufficient time for payment verification before contacting us regarding order processing.
Order Enquiries
If your enquiry relates to an existing order, please provide your full name and order number to help us locate your order and assist you more efficiently.
Thank You
Thank you for choosing OZ Cheap Smoke. We appreciate your support and look forward to assisting you.