We accept payments exclusively through bank deposit and Pay ID. When making a payment for your order, please include your order number and name as the description. Orders will be shipped once payment is received in our account. After completing the payment, kindly email us a photo of the bank transfer receipt to OZCheapSmoke@gmail.com or via WhatsApp. This helps expedite the delivery process and enables us to dispatch your order promptly.

We deliver to all states and territories across Australia, including residential and business addresses, PO Boxes, and parcel lockers. No international shipping.

Fast shipping starts at $10 and takes 3-7 business days from shipment date (if you are based in WA, it may take an additional 1-2 days to deliver). Free shipping for orders over A$200.

Orders received after 11:00 AM will be packed on the following day. Orders received before 11:00 AM are typically packed the same day.

Our parcels and packages are completely discreet. There are no details about the contents or OZ Cheap Smoke visible on the exterior of the box or satchel. We recognize that everyone's situations vary, and we prioritize discreet packaging. You can confidently receive your parcel at your home or office, as there will be no indication of what's inside.

We do not accept any refunds, returns or exchange due to the nature of our products, health regulations, and legal restrictions. Each order is carefully packed and inspected before shipment, cases of defect or missing items are extremely rare. That said, if you believe there is an issue with your delivery, please contact our support team immediately for assistance.